FAQs - Bluemoonfashion
Orders & Payments
Eligibility for Returns & Exchanges:
How do I place an order?
You can place an order by adding items to your cart, then proceeding to checkout. You’ll receive confirmation via email.
What payment methods do you accept?
We accept Visa, MasterCard, PayPal, and Stripe payments.
Can I cancel or change my order?
Yes, contact us within 12 hours at contact@bluemoonfashion.com
Shipping & Delivery
Where do you ship?
We ship throughout the UK and offer international delivery on request.
How long does delivery take?
Standard delivery takes 2–5 business days. Express options are available at checkout.
How can I track my order?
You will receive a tracking number once your order is shipped.
Sizing & Product Info
Eligibility for Returns & Exchanges:
How do I choose the right size?
Use our size chart on each product page. If in doubt, size up or contact us.
Are your products ethically sourced?
Yes, we work only with trusted suppliers who meet ethical and quality standards.
Contact & Support
How do I reach customer service?
Email us at contact@bluemoonfashion.com or use our contact form.
What are your support hours?
Monday to Friday, 9 AM to 5 PM (UK Time).
